What if I’m not happy with my order?
You can order in complete confidence; if you’re not 100% happy with your order or we miss an important delivery date, then we guarantee we’ll immediately put it right for you – refunding or replacing as appropriate. Please email [email protected] – we’re here to help.
What if my order arrives damaged?
All of our products have been thoroughly transit tested and carefully packed to ensure they arrive with you in perfect condition. In the event that your order does arrive damaged, please don’t worry. We guarantee we’ll put it right for you –replacing or refunding as appropriate. It’s really beneficial to us if you can take some photographs to show us the damage, it will help in working out how the damage may have happened, and then contact us.
What happens if I change my mind?
We want you to be 100% happy with your order and all of your purchases are covered by our 100% Happiness Guarantee. If you change your mind about the item(s) that you have ordered, please contact us.
Our 100% Happiness Guarantee
All of your purchases are covered by our 100% Happiness Guarantee so if you’re not 100% happy with our products, we guarantee that we’ll immediately put it right for you – refunding or replacing. In addition, we guarantee to make good any mistakes with honesty and a positive solution that works for you. We never want you to lose faith in Hub Coffee and will always go the extra mile so you know how important your custom is to us.
All members of our Customer Service team are trained and empowered to help, whatever the circumstance and whatever method by which you choose to contact us – so you can always be sure of a prompt, helpful and friendly reply that we hope will both strengthen our relationship with you and help you to retain confidence in us.