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COVID19 – Update

This page was last updated 04.05.20 

 

At Hub Coffee, we know how important it is to have access to healthy, affordable products for you and your family, especially at a time like this. Follow this page for continuous updates and information about items, orders, policies and safety procedures.

 

Item Availability & Order Status

 

As a newly launched company, we are fully stocked and ready to do our part. Once orders are shipped, delivery can take 1-2 business days.

 

Returns, Replacements and Refunds: Policy Updates

 

Refunds will only be issued for missing or damaged items, at the discretion of our Customer Service team. We encourage customers to purchase only what they need during this time. As the situation evolves, we’ll adjust our policies accordingly to serve you best.

 

Sanitation Protocol at Our Fulfillment Centers & Offices

 

We wanted to let you know about the specific and documented sanitation protocol being followed by our fulfilment centres, which includes:

  • Cleaning common and shared areas more often, such as receiving and packing stations and loading areas
  • Cleaning shelves when restocking products
  • Sanitising restrooms more frequently and restocking with necessary sanitation supplies (soap, paper towels and hand sanitiser)
  • Adding extra hand sanitiser in break rooms, meeting rooms and other shared spaces
  • Wiping down pallets, lift trucks and other handling equipment
  • Following best practices for safe food handling
  • Encouraging our associates to monitor their health and well-being closely and recommending they stay home if they, or someone in their household, are sick

We’re following similar protocol in our offices, where surfaces are being disinfected and supplies, such as hand sanitiser and disinfecting wipes, are readily available to all associates. We also require associates to work remotely when possible and appropriate, in addition to encouraging everyone to NHS to wash their hands properly. 

 

Please check back often for new updates to this information. We wish health and happiness to you and your family.

 

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